Purbeck energy advisor wins national award for ‘going above and beyond’

AN energy adviser helping Purbeck and east Dorset residents with energy problems and battling fuel poverty has been recognised with a national award.

Laura Wilcox, from Citizens Advice in East Dorset & Purbeck, has been named ‘Champion on the ground; Advocating for fuel poor households locally’ at the recent National Energy Action Awards 2023.

National Energy Action is a national charity working to end fuel poverty.

Ros Dignan, project coordinator at the Dorset Energy Unit, who nominated Laura, said: “Laura’s extensive knowledge of the energy industry and continuous efforts to stay abreast of changes demonstrate her dedication to excellence.

“Her hands-on approach when directly assisting people who come for help, especially in the most challenging cases, reflects a level of commitment that goes beyond expectations.”

After her win was announced, Laura was presented with a framed certificate of her achievements by Ros alongside Helen Goldsack, chief officer at Citizens Advice in East Dorset & Purbeck.

“We wanted to show our appreciation to Laura of her dedication and commitment to helping others,” Ros said.

“Not only does Laura go above and beyond for people who come to us for help with their energy issues, for over four years, she has run free energy training sessions for frontline workers, which enables community members to navigate the complex energy issue landscape.”

Helen added: “This dedication creates a supportive environment where people feel empowered and her holistic approach and impact extends far beyond her immediate responsibilities.

“Laura makes a real difference to the energy team and most importantly to local residents who benefit daily from her knowledge, help and support.”

The Citizens Advice Dorset Energy Unit can be contacted on 01929 775500, where callers will be asked to leave a message and an adviser will return their call. The unit can also be reached via email to

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